Order and Pay

PAY MY BILL & ORDER AND PAY TERMS & CONDITIONS AND PRIVACY

These Terms & Conditions govern your use of the Pay My Bill service (“Pay My Bill”) and Order and Pay service (“Order and Pay”) made available to you in the concessions sites, listed below, of The Restaurant Group (UK) Limited, a company registered in England under company number with its registered office at 5-7 Marshalsea Road, London SE1 1EP. VAT number 340 3778 62 (“we” or “us”).

PAYMENT OPTIONS

We may offer a choice of ways of paying via Pay My Bill and Order and Pay, including using third party online payment services (e.g. PayPal, Apple Pay, Google Pay …). Use of third party online payment services will be subject to their terms and conditions and privacy policy. When you pay using Order and Pay or Pay My Bill, you will be emailed a receipt. You can also ask for a hard copy receipt from a team member in the restaurant.

DISCOUNTS AND PROMOTIONS

Pay My Bill and/or Order and Pay may not support discounts and promotions. If you have any discounts or promotions you would like to use, please inform a team member before you pay via Pay My Bill or Order and Pay, so that they can be applied to your bill.

PAY MY BILL

Pay My Bill is designed to allow you to pay your bill electronically, using your smartphone or other compatible mobile device, at participating restaurants. To access Pay My Bill, you will need to scan the QR code located on your table within the restaurant which will take you to the relevant brand’s Pay My Bill service where you enter your table number and you can proceed to pay your bill through the Pay My Bill service.

ORDER AND PAY

Order and Pay is designed to allow you to order your food and beverages and/or pay your bill electronically, using a web-based service accessible using your smartphone or other compatible mobile device, at participating restaurants. To access Order and Pay, you will need to scan the QR code located on your table in the participating restaurant, which will connect you to the relevant brand’s Order and Pay solution. Once you have reached the relevant brand’s solution, you enter your table number and you can proceed to order items and/or pay your bill through the Order and Pay service.

HOW WE USE YOUR PERSONAL DETAILS

1. In order to pay your bill using Order and Pay or Pay My Bill, where this service is available, you will need to input a valid email address and your credit or debit card details.
2. For both the Pay My Bill and Order and Pay services, payment processing services are provided by Braintree, a division of PayPal (Europe) S.a.r.l. et Cie, SCA (“Braintree”), which will involve Braintree transferring your data to Braintree’s servers located within the United States in accordance with applicable data protection laws. The application will transfer payment details directly from Braintree to the operator’s point of sale system. By inputting your email (where required) and payment card details, you are consenting to the use of such details by Braintree, the operator and us for the purpose of paying your bill and processing your payment.
3. We will not store your card details on our system. Your personal and card details will be securely stored by Braintree and used only for the purpose of administering payment, verification of transactions, refunds and ease of use in future transactions using the service. However, your CSC/CVV number will not be stored and must be entered each time you use a card for authentication. Where appropriate, we will also share your email address with Omnifi Limited who will generate and send you an electronic receipt on our behalf, following bill payment.

AVAILABILITY OF PAY MY BILL, ORDER AND PAY AND LIABILITY

Pay My Bill and/or Order and Pay may not be available at all restaurants. Pay My Bill and Order and Pay are for your own personal use only, at your own risk, and must not be used for commercial purposes. We will not be liable for any unavailability or malfunction of Pay My Bill or Order and Pay, any connection problems or any other failure or inability to access or use the solution, or a third party online payment service via Pay My Bill or Order and Pay. We also reserve the right to refuse the use of Pay My Bill and/or Order and Pay to pay a bill, if we have reason to suspect fraud, misconduct or unauthorised or inappropriate use.

Where Pay My Bill, Order and Pay, or the third party online payment service are not available, or their use is refused, you will still be liable to pay for your bill using another acceptable means of payment.

In any case, we will not be liable for any indirect, incidental or consequential damages or any financial loss, loss of income, data or other information or loss of reputation as a result of the use of, or inability to use, Pay My Bill or Order and Pay. Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or any other liability that cannot be excluded or limited by English law.

ADDITIONAL INFORMATION

We reserve the right to change these Terms & Conditions and Privacy Notice at any time. Any changes to these Terms & Conditions and Privacy Notice will be effective immediately upon posting the revised version on the Pay My Bill and Order and Pay solutions for each brandand your continued use of Pay My Bill and/or Order and Pay will be deemed to be acceptance of the revised Terms & Conditions and Privacy Notice.

You may be subject to charges imposed by your mobile network operator or internet service provider. Payment of such charges is solely your responsibility. The ability to access Pay My Bill or Order and Pay may be restricted or impaired when roaming on a network abroad.

These terms and conditions are governed by English Law and you and we submit to the nonexclusive jurisdiction of the English Courts.

Our full Privacy Notice can be obtained from our website at Privacy Policy – The Restaurant Group plc (trgplc.com).

CONCESSIONS SITES